by Kenneth Laroza | Jun 10, 2019 | Columnists, Featured
You ever hear the phrase, “how you treat your waiter reveals a lot about you”? To me, the same goes for your receptionist, administrator and anyone else in your office. I have worked in every position a brokerage typically has, from receptionist to broker of record...
by Kathleen Black | May 30, 2019 | Columnists, Featured
Your licensed assistant is potentially one of the most powerful leveraging tools you will ever encounter as a team leader, and equally one of the least common. Their title is licensed assistant or licensed client care, but their role can change the way teams do...
by Aiman Attar | Jan 4, 2019 | Advice for Agents, Featured
There are two important indicators of the right time to hire your first employee: time and money. If you find yourself running out of time every day, and you’re unable to handle all aspects of your business, it’s time to hire. This, however, is a bit reactive. You...
by Sue Styles | Aug 8, 2017 | Columnists, Featured
Your administrative assistants want to be admired and appreciated for the work they do. When you (as their employer) make the effort to give praise for work well done, in turn, your support staff will seek out ways to increase and improve their performance for you. In...
