Everyone thought that by signing documents securely through electronic signatures, it would be easier to prove a claim for commission. A recent case will make you tighten up your procedures to ensure you are not caught on the wrong side of things.

Century 21 First Canadian Corp. and its agent David Lachance brought an action for commission against Lloyd Charron for $8,828.13. This was based on a Buyer Representation Agreement (BRA) signed by Charron through the Authentisign system. At the time they put in an offer with Lachance on another property, which was not accepted. Charron later purchased a different property during the term of the BRA and Century 21 and Lachance sued for commission.

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In an interesting defence, Charron claimed that he had never signed a BRA before and that both the Agreement of Purchase and Sale for the property that was not accepted, and the BRA were sent for signature in one email, as one attachment. When the attachment was clicked open for signature, the Authentisign system then automatically moved from one signing page to another, without the review of the entire agreement. Thus, Charron claimed that he thought he was only signing the Agreement of Purchase and Sale that was not accepted and had no idea that he had also signed the BRA.

The judge reviewed several cases where buyers had avoided paying commission under a signed BRA where they could prove the legal defence of non est factum, meaning that they did not understand what they were signing – typically when documents were signed in a hurried manner late at night, without proper explanation.

In a decision dated Dec. 28, 2017, Deputy Judge K.J. Brooks of the London Small Claims Court held in favour of Century 21 and Lachance. While the judge stated that the agent did not follow proper practice in explaining the documents, he found the buyers were careless in not reviewing the BRA document on their computer screen and could thus not later claim that they did not understand what they were signing.

The case could have gone either way. Here are five things to remember when signing anyone to a BRA, whether in person or through an electronic method:

  1. Explain all key provisions of the BRA in advance;
  2. To the extent possible, try and sign the BRA early in the process, preferably before the time you obtain your first offer to submit;
  3. If using an electronic signature, make sure that in any email, you clearly set out all documents that you are asking to be signed;
  4. Make sure you remind the client to view any electronic document in advance and email themselves a copy of the signed document before sending it back to you; and
  5. Email the client a copy of anything signed afterwards for everyone’s records.

At our firm, we are 100-per-cent digital and more than 90 per cent of clients choose to sign documents electronically through our mobile signing process, where we come to the client home at their convenience to sign the closing documents, so they do not have to take time off work.  All documents are signed digitally, with each document reviewed with the client before signing to ensure their understanding.  Immediately after signing, all documents are emailed directly to the client for their records.


  1. How soon one day will 100 percent digital have a broader meaning?

    And on such a transaction as referred to in this accompanying link would the agent/corp likewise be paid in bitcoin? Another case in point for liability disclaimers? All bets are off?

    Volatility like slot machines? The tech world is very far ahead of the trading in real estate world. But bankers and other currency experts sadly are not up to speed at all.

    Pat Boone promotes a book called “The War on Cash.” And a lesson learned in the news, the previous situation in Greece not so far back.

    Swiss America regularly puts out a worthwhile newsletter on the demise of cash.

    And this current news item addresses the RECO position on bitcoin usage in the real estate field.


    Google header:
    Mar. 2, 2018 · There’s currently no law against using bitcoin to buy property in Canada, but regulatory bodies like the Real Estate Council of Ontario …

    Anyone out there doing cryptocurrency transactions?

    Carolyne L ?

    • I just read that some municipalities are accepting Bitcoin as payment for municipal property taxes. Is anyone familiar with this topic as it relates in Canada?

  2. I agree with Basie. I pay close attention, especially with Mark’s articles, as I know they are relevant and will protect me in the long run. Glad to see that I’m already doing what Mark has suggested.

  3. Really appreciate your articles, Mark, thank you very much. You’ve done more than any other single source I read to help me ensure I implement best practices.

    Bruce Brown, Broker
    RE/MAX Hallmark Realty Group


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