Nicole Attias

We often hear the words “customer service” thrown around and that, “The customer is always right.” But is this true? Here are the top five customer service basics to enforce.

A large percentage of people want to speak over you, some will sit and listen and only a few will engage and want to do business with you. This is what we call the numbers game. Here are some tips for dealing with the big ego in client meetings.

Realtors are judged on both a conscious and subconscious level, based on how they present themselves before prospects and clients. Having a strong brand identity is an integral part of the equation.

“Everyone who operates in our buildings should have equal access to opportunity, and a strong sense of belonging, regardless of where or how they choose to work,” says Scott Watson, partner of leasing and acquisitions for Crown Realty Partners in Toronto.

The more you believe in who you are, what you do and the value you provide, your conviction will resonate that much more with others. “It all stems from progressive emotional intelligence,” says Vered Lerner.

Persistence is the powerful driving force behind accomplishing what you want. The question is, how badly do you want it? Here are the top three reasons why it pays to be persistent.

Do you know how to turn those cold calls into warm calls? How do you motivate your team to close more first appointments, build rapport over the phone and follow up effectively?

How do you handle the first meeting? Treat the process like a first date. On a date, would you give away all the details of your personal history and previous relationship experiences, along with where you expect to be in six months? Hell no!

Tracking your efforts is key. Deciphering whether Mr. Prospect is not ready from someone who is playing hard to get will save you time and unwanted agitation. Moreover, some people just don’t know how to say no.

Prospecting and sales are an ongoing effort that require patience and persistence. Rejection is part of the process toward success.