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Jeff Mowatt

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This article is based on the bestselling book Influence with Ease by customer service strategist and Hall of Fame motivational speaker Jeff Mowatt. To obtain your own copy of his book or to inquire about engaging Jeff for your team, visit www.jeffmowatt.com.

A tip to boost revenues and put a spring in your step

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If your business is down and your enthusiasm is waning during the pandemic, here’s a tip proven to boost revenues and put more spring in your step.

Contacting vs connecting during COVID-19

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I agree that it’s helpful and therapeutic to communicate with customers, friends and family during isolation. However, I believe even more important is whether we actually listen during those brief encounters.

5 rules of customer confidentiality

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You can gain tremendous trust with customers by simply following these five unwritten rules of customer confidentiality. Ignore them at your peril.

5 reasons to avoid the friend zone with clients

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The key question is what is the most appropriate and profitable salesperson/client relationship?

5 unwritten rules of customer confidentiality

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You can gain tremendous trust with customers by simply following these five unwritten rules of customer confidentiality. Ignore them at your peril.

Your personal brand quiz

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Have you ever wondered how likely people are to recommend you? Are other brokerages hearing about you from your customers and considering offering you a job?

How to deal with angry clients, and other frequently asked questions

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Dealing with upset customers is like feeding bears. Most will be happy you’re there, but a few will get really ugly if you don’t give them what they want.

Top 6 selling bloopers (and how to avoid them)

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Often, it’s inadvertent comments that put customers off just enough for them to choose your competitor. See if you or your team members ever make these top six selling gaffs.

Surviving friendly fire in the office

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Within virtually every organization, employees from different departments will have to interact with one another without having direct authority over them. Keep in mind these five tips.